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High DPI Issue In Intuit Profile
  • Alex Shapovalov

    Alex Shapovalov

  • Last updated: Wednesday, July 15, 2020

High DPI issue on 4K monitor when using Intuit Profile

Nowadays, 4k monitors are something common, which most people use on their laptops or desktops. And while most of the companies are doing a good job adapting their software for high DPI monitors, the Intuit ProFile lack such support.

If you install ProFile to a computer with a UHD screen, for example, the Dell XPS 15 with a resolution 3840x2160, you can't effectively use such software as intuit ProFile. Just look at the screenshot below to see if you have the same issue.

high DPI issue in Intuit ProFile

The top buttons bar is tiny, and the buttons are too small to click. If you try to search something in the search box, you can't tell what the results are, they stack one of top of another, and you can see just half of the text. Everything looks out of proportion and ugly, but the most important your productivity as an accountant degraded a lot. We know from the experience because all accountants at Taxory use high-quality monitors and faced the same issue.

Even considering that today is 2020 and software developers aware of that issue for the last 5-7 years, Intuit does not take any steps to fix it.

Fortunately, Microsoft is doing more and more steps to provide a solution as part of the Microsoft Windows operating system. If you have Windows 10 with the latest updates, you can fix a high DPI issue by changing the compatibility settings of the Intuit ProFile application.

Navigate to c:\Program Files (x86)\ProFile and find the profile.exe application.

ProFile properties

Right-click on "profile.exe" and select "Properties" from the context menu.

Open properties of ProFile application

In the property window, open a "Compatibility" tab and press the "Change high DPI settings" button.

Where you can find compatibility settings

And the last step is to check "Override high DPI scaling behavior" and choose scaling performed by "System (Enhanced)."

The fix for hith DPI scaling issue in ProFile

Now you need to save all your changes by pressing the "Ok" button and open the Profile again.

The issue resolved, everything looks proportional, the buttons are big enough, and you can easily see the search results.

High DPI settings issue resolved in ProFile

Alex Shapovalov

Alex Shapovalov is a software developer with more than ten years of experience. Alex provides IT support and software development services to Taxory Inc. 

About Taxory

Taxory is a small business accounting firm providing services in Mississauga and GTA. Our accounting services are available in English and Russian.